Truly happy with PET AIR’S services..We would use them again and highly recommend them to any of my friends and associates.
Was surprised and very relieved to be updated every step of the way through the processing and transportation of Dave.
Kudos to Ms. Shini, Dr. Dev, Ms. Jeanette, Emman and the rest of the team for making Dave’s travel from KL- Philippines a safe and a wondrous journey!!
We relocated our lab from KL to Scotland – fantastic service from PetAir. From our first contact to his arrival in Scotland we found Shini and the whole team very professional, the process was very clear and any queries we had were answered quickly. After leaving our dog we got regular updates and photo’s right up to his arrival in Scotland. We felt reassured that our dog was in good hands. Wouldn’t hesitate recommending PetAir.
Thank you to the team at PetAir for a 5-star treatment in getting my little Chihuahua, Moses, from KL to Bangkok and on to Melbourne. Being so tiny (and a snub nose breed), I was worried the relocation would be an extremely difficult one. I was turned down by another agency and was told that there was just no way to get him back to Australia. You guys have really gone above and beyond in ensuring Moses comes home to us. Thank you Sanjib for keeping me up to date every second of the way (and I’m talking messages after midnight letting me know Moses is safe in transit). I would recommend anyone and everyone wanting a stress-free experience to go with PetAir. Sanjib, Shini, Dr. Dev, Christine and the whole lot – they know how to get things done!
We decided to move from Thailand to Australia late last year with our dog and decided to get PetAir’s help. They have been absolutely fantastic – from organising all of the paperwork and legal aspects to staying in regular contact with us throughout the 7 week process. We have been very impressed by their professionalism and they always made sure to give us updates on our dog. They even helped us to save some money by thinking outside the box! I would easily recommend PetAir to anyone considering a similar move to ours.
Thank you to PetAir Malaysia for your services is really excellent!! and staff is really friendly especially Ms Shini who always available to answer all my question and update all the information anytime when I was try to relocated my cat from Malaysia to Beijing!! My Cat arrived in Beijing safely healthy and happy!! I highly recommend !!
They offer an amazing service. I had to relocate my dog from Malaysia to Mauritius, and they handled it perfectly. They made sure my dog gets in Mauritius despite few complications along the process. I would definitely recommend anyone wanting to relocate their pets to work with them; as at the end of the day, what we really want as pet lover is to get our pets where we move and this agency would make sure it happens. PetAir Malaysia & Singapore – Expat Pet Relocation Services Thank you so much for getting Mystic in Mauritius.
Thank you so much Petair! We were very happy with your services. Everyone was so helpful including Moorthy at quarantine. Suzie arrived in Kuala Lumpur safely! Would definitely recommend.
We are really happy to have our cats back in the UK all the way from malaysia.
Great service, from when I first made tentative enquiries to our cats arriving home, we were kept fully updated on how our cats were doing, along with many photos and videos of them.
Great service from warm helpful people.
A great big thumbs up from us, we highly recommend this service.
A BIG thank you to you all.
I would highly recommend Pet Air Malaysia & Singapore – Expat Pet Relocation Services. Love their great service and hassle-free pet relocation. Thank you for helping us relocate our english bulldog (Ham) from Manila to Kuala Lumpur. They made sure that we were always updated every step of the way by sending photos/videos of our dog, from house in Manila pick-up to flight boarding and arrival at KL, til quarantine up to the time they will deliver our dog at our home in KL. They also made sure that our dog is in good hands while at the quarantine station. They made sure our dog was fed well and had some playtime outdoors too. It was all worth it! Kudos to the team – you are all good people who truly cares about the well-being of your client’s beloved pets. We were absolutely worry-free during the entire process. Thank you for all the efforts. We will definitely contact you again for another pet relocation in the future. Thank you and much love to the team in KL and Manila: Dr. Devan, Ernesto, Shini, and Jeanette.
After searching for a Pet Relocation Service in Malaysia we spoke to Dr Dev at PetAir, he was quick to respond to our questions and very knowledgeable about the process. As with all pet lovers we had concerns about relocating our Alfie boy a snub nose breed Lhasa Apso to Australia. I cannot thank the team enough for getting our fur baby back to us happy and healthy. We were kept in the loop along the way with constant messages and pictures, we also met some great people through their recommendations who helped look after Alfie in our absence always putting his well-being first. If you need to relocate your pet I can certainly recommend this team, we couldn’t have done it without them , thank you PetAir Team
Second time we worked with PetAir while relocating with our boxer dog from Malaysia to Europe. The communication from staff was excellent and professional. Our favourite part was the regular photo/video updates that comforted us about Bella being ok. Thanks PetAir once more time for your excellent service! Our baby has arrived safe and sound, chasing her new favourite ball in the garden right now!
I relocated my dog to the Philippines and PetAir Malaysia did a wonderful job in getting all the papers done in a short period of time. Shini and Jeannette were very pleasant to deal with. I am so happy I found them to do the leg work for me. All the instructions they gave me were accurate and I didn’t encounter any inconvenience or delay in both Malaysia and Philippine airports. Thank you again for making this move a pleasant one for me and Major.
A big thanks to the entire team, especially Syah, for handling our cat’s move from Malaysia to Indonesia. From the paperwork to the medical tests, the team was well versed with all the requirements. They created a WhatsApp group for regular updates and made the process smooth for us. Dr Dev was very helpful in explaining Indonesia’s rather complicated rabies test rule to us.
I also really liked meeting the staff at the KL clinic – everyone was so friendly and obviously very fond of animals! I felt comfortable leaving my beloved cat in their hands. Thank you again, Syah and team!
Absolutely superb service – even though we lived in Sarawak we needed all sorts of export and import certificates and inspections to get our cats from there to KL; plus the cats needed quarantine in KL and feeding and cleaning whilst in quarantine (which is in the middle of nowhere!); and transport here there and everywhere.
The PetAir team set up a Whatsapp group and kept me involved every step of the way; they worked with their agents when I needed additional services last minute (boarding at the outbound leg); they sent photo updates of the cats and reassured me they were ok.
The cats were then delivered to our new home, and are in good condition.
Thank you PetAir team – I would heartily recommend your services!
This team is AWESOME! Professional, patient, and helpful. I was looking for a service to relocate my dog from australia to malaysia and Im glad that chose them.
they look after my dog very well, kept me updated on every stage so that i know what is going on with my dog. they respond very quick whenever i have question.
I knew there are lots of paperwork to do and permits need to apply. they make everything easy as all I need to do is just provide the information they need.
i have some friends who might need this service and i would definitely recommend PetAir to them.
Thank you so much!
We cannot thank PetAir Malaysia enough for helping relocate Shadow (our Labrador) to New Zealand, a very difficult destination when it comes to moving pets! We were moving from India to New Zealand, and because India is not a “rabies free” country, we had to arrange for Shadow to transit through a rabies-free country, where Shadow would have to live for 6 months while tests are done. We were glad we found PetAir Malaysia; Shini and her team were capable and confident, and dealt with the whole thing very professionally. Even when a test result came out false-positive barely a week before Shadow’s flight to Auckland, Sanjib and Dr. Dev arranged for Shadow’s blood sample to be sent to a lab in US for a more accurate test, in time for Shadow to fly on time! Throughout the whole process, Sanjib, Shini, Dr. Dev, and Jeanette kept us informed and reassured. Thank you all! I would not hesitate to recommend PetAir Malaysia for pet import to/export from/transit through Kuala Lumpur. [We also had very good experience with Furry Flyers, pet-export agent in Mumbai, India; and Pamper Pups, pet-boarding at Kuala Lumpur. We are thankful to all these wonderful people for reuniting Shadow with us in New Zealand]
Awesome team of fellow pet lovers! They did a great job from start to end and consistently provided reminders and updates. They were always ready to provide answers and clarification to any questions I had. It was very apparent that they genuinely love and care for my little one. Definitely recommended if you want a worry free travel arrangement for your furkid. Special thanks to Sanjib, Shini and Jeanette.
Thank you all so much for moving our beloved Chow Chow from Malaysia to Jakarta.
I contacted PetAir as my other arrangements did not work out, they urgently helped me to make this happen.
We are forever grateful to you all and will be back in touch for our final move home to Australia when the time comes.
We cannot recommend there services enough these are the people to use for your beloved pets
Great sensitivity to your needs and your pet. Great customer service and all round amazing thoughtfulness in every way.
Thank you to the whole team!! Can’t recommend them enough, for their communication and care!!
I would like to extend my heartfelt thanks and utmost gratefulness to Pet Air and team namely Dr Dev, Shini, Sanjib, Jeanette, and Nur Syahirah for all the hard work and effort put in to make it possible for my little dog Rambo to arrive in Australia safely today.It was a very touching moment when we received Rambo today at our door step , we were so happy and overwhelmed. The entire process was very smooth and was handled very professionally by Pet Air. Double thumbs up guys for your remarkable 6-star service and effort. I was at complete ease during the whole process and had no worries as everything was handled meticulously and I was given up to date updates from the time Rambo boarded ,then to quarantine until arrival at my door. Thank you all very much again
LOOK NO WHERE BUT PET AIR FOR ALL YOUR PET TRAVEL AND RELOCATION NEEDS!!
Never have I thought my bébé can be transported from Kuala Lumpur to Geneva!! Can you imagine those long flight and she made it with no hustle to Switzerland!!Everything was perfect and smooth from the process in Kuala Lumpur until Geneva!Could not have done without the help of PETSAIR MALAYSIA.I would like to thank especially Sanjib and the team that gave me clear explanations, advices as well as taking care of my bébé’s needs from day 1 until now. They’re the best people with good souls since they follow up and make sure that I am on track along with their recommendations from my flights which was KLM, the transit and my bébé’s health. Once again a BIG THANK YOU AND COULD NOT HAVE DONE WITHOUT PETAIR MALAYSIA!!
Brought Lucy from Lijiang in Yunnan province, China, to Penang in Malaysia. I was initially very concerned about how to do that until I contacted Ruby at Petcare Worldwide movers (China) They were great from the outset. Always kept me updated with Photos and messages. Gave Lucy lot’s of outdoor time. Made Quarantine and medical checks in Shenzhen and HK worry free. Team that brought her throuth KL and Malaysia also great. Slightly less expensive than other carriers but well worth it. Thanks everyone.
The long journey of Berry and Mowgli from India to Australia would not have even started had it not been for Devan and the team at PetAir. We were especially disheartened after finding out how complex, stressful and drawn out the process would be. To add to our woes, most the agencies we contacted in India had no clue how to do it. Before talking to Devan, we were not even sure that we’d be able to go through this, but thanks to the constant support from the PetAir team we decided to go ahead with the move. They would answer all our queries any time of day. During the cats’ 45 day stay at PetAir, we received daily photo and video updates of the cats which would turn out to be the high-point of our day. The team at PetAir made sure to give everything a personal touch, be it dealing with us or caring for the cats. So, if you are thinking about moving with your pet, I highly recommend PetAir. They will take care of everything from permits, vaccinations, quarantine bookings and the whole works! Thank you Devan, Shini, Sanjeeb, Rana and the rest of the team 🙂
I had a wonderful experience with PetAir Malaysia. My toy poodle Zoe was being relocated from Kuala Lumpur to Seattle. The staff were excellent and reachable at all times. They did all the paperwork impeccably. It took me 5 minutes at Seattle airport to get my paper work checked. In Taipei during the layover, EVA airlines showed me a picture that she was doing well. I highly recommend the services of this pet relocation company.
PetAir is a Team that excels in over delivering – They are simply excellent!
I just received my pet after flying from Vietnam to KL. Shini from PetAir has been coordinating weeks before the actual fly date.
Processes and Expectations were explained to me along with all their contingency plans should anything stray away from plan (flight delays etc. etc.)
I was met at the airport by their friendly rep – Ramesh, who processed the paperwork and took my pet to the Quarantine Center.
During the week of Quarantine – I received daily Whatsapp updates on my pet from Jeanette and the Team.
During my Quarantine Center visits, I was met by Muthu – whom updated me on how my Pet was doing.
At every point of the way, I has a team behind me looking after me and my dos welfare. This went up till my pet was delivered to my home in KL.
These guys are a CLASS ACT. I highly recommend them.
This is an overdue review. Shini and her team were great in transporting my two cats, Bangers and Mash. They both are settling well in Dubai. Highly recommended.
I would like to thank the team members from Pet Air Malaysia for all the help they provided. Even i was not in malaysia during the whole process but they did update me about the procedure. Making sure everything is on track, step by step and now my little girl Susu is here with me in South Korea. Thank you so much for all these while. Reasonable price with the bests service only by Pet Air Malaysia !
Was a good experience working with this team. Great attention to detail and a smooth transition despite some unforeseen circumstances beyond their control. Would strongly recommend!